SHIPPING POLICY

All orders are shipped in 5 - 10 working days.

- DELIVERY (Once dispatched from our warehouse)

- Greece: FREE Express (1-2 working days)

- Cyprus: 15-20 EUR (1-2 working days)

- Europe: 20-30 EUR (1-2 working days)

- USA, Canada, Mexico: 30-45 EUR (2-3 working days)

- Rest of World: 35-55 EUR (2-5 working days)

SALES TAXES & DUTIES

Orders shipped outside of the European Union (EU) will be subject to custom taxes and duties.
This cost is the responsibility of the customer and is payable on receipt of delivery of goods.
Please check carefully your local custom tax and duty costs.

RETURN POLICY

If you want to return your order please contact us to info@petalooda.gr. Your request must be submitted within five (5) working days from the date of delivery. Your item must then be returned to us within five (5) days after you request a return.

All items must be returned in perfect condition and with the original packaging. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.

REFUND POLICY

Please allow 5 working days once we receive your product to process your return

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

EXCHANGES

If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.

FAULTY ITEMS & REPAIRS

We offer a repair service for 6 months from the day you purchased if we define that the problem with the product is a fault either with production or with an element of the production and assembly process. Please email images of your product, including detailed images of the damaged area to info@petalooda.gr . Shipping and customs charges for returning the product will not be covered.

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© Petalooda | Crafted For Style 2017