***Due to Covid-19 restrictions and Courier companies work overload, please expect delays of up to 5 working days at our deliveries. We do our best to eliminate the total delivery time. Once again, thank you for understanding and your support.*** 

All orders are shipped in 5 - 10 working days.

- DELIVERY (Once dispatched from our warehouse)

- Greece: 3 € for Attica Region, 5 € rest of Greece. FREE shipping for orders more than 100€. (1-2 working days)

- Cyprus: 15 €. FREE shipping for orders more than 200 €. (5 working days)

- Rest of World: 45 €  for orders up to 200€, 25€ for orders of 200-400€, FREE shipping for orders more than 400€.  (10 working days)


Orders shipped outside of the European Union (EU) will be subject to custom taxes and duties.
This cost is the responsibility of the customer and is payable on receipt of delivery of goods.
Please check carefully your local custom tax and duty costs.


If you want to return your order please contact us to Your request must be submitted within five (5) working days from the date of delivery. Your item must then be returned to us within five (5) days after you request a return.

All items must be returned in perfect condition and with the original packaging. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.


Please allow 5 working days once we receive your product to process your return

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.


If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.


We offer a repair service for 6 months from the day you purchased if we define that the problem with the product is a fault either with production or with an element of the production and assembly process. Please email images of your product, including detailed images of the damaged area to . Shipping and customs charges for returning the product will not be covered.

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© Petalooda | Handmade Leather Bags | Crafted For Style | 2021